Upgrading CC-SG

You can upgrade CC-SG's firmware when a newer version is released. You can find firmware files in the Support section of the Raritan website. To upgrade CC-SG from version 3.x to version 4.1, you must upgrade it to 4.0 first. To upgrade CC-SG from version 4.x to any version higher than 5.0, you must upgrade it to 5.0 first.

CC-SG version 4.0 or higher is not compatible with G1 hardware. Do not upgrade a CC-SG G1 unit to version 4.0 or later.

Download the firmware file to your client PC before proceeding with the upgrade.

Only users with the CC Setup and Control privilege can upgrade CC-SG.

You should back up CC-SG before upgrading, and send the backup files to PCs for safe keeping. See Backing Up CC-SG and Save a Backup File.

You should check CC-SG's disk status before upgrading. See Check Disk Status. If there is an indication that a drive needs to be replaced or is questionable, or the RAID Array needs to be rebuilt or the status is questionable, contact Raritan Technical Support before proceeding with the firmware upgrade.

If you are operating a CC-SG cluster, you must remove the cluster before upgrading. Upgrade each CC-SG node separately, then re-create the cluster. See Upgrading a Cluster.

Important: If you need to upgrade both CC-SG and a device or group of devices, perform the CC-SG upgrade first then perform the device upgrade.

CC-SG will reboot as part of the upgrade process. DO NOT stop the process, reboot the unit manually, power off, or power cycle the unit during the upgrade

• To upgrade CC-SG:

1. Download the firmware file to your client PC.
2. Log into the CC-SG Admin Client using an account that has the CC Setup and Control privilege.
3. Enter Maintenance Mode. See Entering Maintenance Mode.
4. Once CC-SG is in maintenance mode, choose System Maintenance > Upgrade.
5. Click Browse. Navigate to and select the CC-SG firmware file (.zip) then click Open.
6. Click OK to upload the firmware file to CC-SG.

   After the firmware file is uploaded to CC-SG, a success message appears, indicating that CC-SG has begun the upgrade process. All users will be disconnected from CC-SG at this time.

7. You must wait for the upgrade to complete before logging into CC-SG again. You can monitor the upgrade in the Diagnostic Console.
   1. Access Diagnostic Console using the admin account. See Access Administrator Console.
   2. Choose Admin > System Logfile Viewer. Select sg/upgrade.log then choose View to view the upgrade log.
   3. Wait for the upgrade process to run. The upgrade process is complete when you see the "Upgrade completed" message in the upgrade log. Alternatively, you may wait for the SNMP trap ccImageUpgradeResults with a "success" message.
   4. The server must reboot. The reboot process begins when you see the "Linux reboot" message in the upgrade.log. The server will shut down and reboot.

      Note: For upgrades from CC-SG 3.x to 4.0.x, the system will reboot twice, which is normal and expected.

   5. In approximately 2 minutes after the reboot, you may re-access the Diagnostic Console using the admin account, and monitor the progress of the upgrade process. Optional.
8. Click OK to exit CC-SG.
9. Clear the browser cache, then close the browser window. See Clear the Browser's Cache.
10. Clear the Java cache. See Clear the Java Cache.
11. Launch a new web browser window.
12. Log into the CC-SG Admin Client using an account that has the CC Setup and Control privilege.
13. Choose Help > About Raritan Secure Gateway. Check the version number to verify that the upgrade was successful.
    • If the version has not upgraded, repeat the previous steps.
    • If upgrade was successful, proceed to the next step.
14. Exit Maintenance Mode. See Exiting Maintenance Mode.
15. Back up the CC-SG. See Backing Up CC-SG.