Security

Sometimes when I try to log in, I receive a message that states my “login is incorrect” even though I am sure I am entering the correct username and password. Why is this?

There is a session-specific ID that is sent out each time you begin to log into CC-SG. This ID has a time-out feature, so if you do not log into the unit before the time-out occurs, the session ID becomes invalid. Performing a Shift-Reload refreshes the page from CC-SG, or you may close the current browser, open a new browser, and log in again. This provides an additional security feature so that no one can recall information stored in the web cache to access the unit.

Sometimes I receive a “No longer logged in” message when I click any menu in CC-SG, after leaving my workstation idle for a period of time. Why?

CC-SG times each user session. If no activity happens for a pre-defined period of time, CC-SG logs the user out. The length of the time period is pre-set to 60 minutes, but it can be reconfigured. It is recommended that users exit CC-SG when they finish a session.

As Raritan has root access to server, this may potentially cause issue with government bodies. Can customers also have root access or can Raritan provide a method of auditability/accountability?

No party will have root access to server once the unit is shipped out of Raritan, Inc.

Does CC-SG support CRL List, that is, LDAP list of invalid certificates?

No.

Does CC-SG support Client Certificate Request?

Yes.