Debug Mode

Although enabling the debug mode is extremely helpful for troubleshooting, it may impact the CC-SG operation and performance. Therefore, you should enable the debug mode only when Raritan Technical Support instructs you to do so. You must turn off the debug mode after finishing the troubleshooting.

• 1: Turn on the debug mode:

1. Using a supported Internet browser, type this URL: http(s)://<IP_address>:8080/jmx-console/ where <IP_address> is the IP address of the CC-SG. For example, https://10.20.3.30:8080/jmx-console/.
2. Type admin in the Username field.
3. Type the Super-User password in the Password field.
4. Scroll down until you see com.raritan.cc.bl.logger.
5. Click this hyperlink: service=LoggerService. A list of debug options appear on the screen.
6. Change the value of the debug option that the Raritan Technical Support requests from INFO to DEBUG.
7. Click Apply Changes at the bottom of the window.
8. Reproduce the problem and take a snapshot. See Take a System Snapshot.

• 2: Turn off the debug mode:

1. Open the debug options window by following the first 4 steps of the previous section.
2. Change the value of the debug option from DEBUG to INFO.
3. Click Apply Changes at the bottom of the window.