Mobile access with iOS devices is supported for several Raritan products. Not all limitations apply to all products. Differences are noted.
Target connections are closed after about one minute if the browser is in background, or if your iOS device enters Auto Lock mode
Unable to create Macros for some special characters: F1-F12, ESC, Control, Alt, OS Meta keys and others. A selection of commonly used keys are available in the default Macro list. These keys can be edited. Additional keys such as F1-12 and arrows can be added using a Macro Import.
In Safari on iOS, must refresh the connection to device after a KVM or Serial target launch in order to access menu options or serial targets. Not needed in Chrome on iOS.
iOS does not support auto connect audio device to targets.
On Ubuntu 14.04 target, no response to mouse click and hold on target items to simulate right clicking.
Dual Target connection issues: Both target windows have to be closed separately. Only 1 port of a Dual target opened from Safari on iOS 11.x devices. (Dual targets not supported on KX4-101).
Options "FullScreen" and "Resize window to fit screen" are not enabled/available on iOS.
KB locale from the Client Virtual Keyboard must match input locale of device and OS locale of the target.
iOS client target window does not have scrollbars. Unscaled video can be scrolled horizontally/vertically by sliding two fingers left/right or up/down. See Touch Mouse Functions.
On Safari, users are prompted to save passwords when switching from a target with a server VM connection to another target. These prompts can be turned off by unchecking the box "Usernames and passwords" in Safari > Preferences > AutoFill.
On Safari, the onscreen keyboard includes word forecast. Selecting a forecast word adds a space at the end. For example, at login screen, selecting "admin" enters "admin ". Similar behavior occurs for VM File server Username and other areas.
Cannot move menu option panels such as Connection Info.
iOS On-Screen keyboard is displayed from all mouse clicks on the HTML admin page if keyboard "Go" is tapped to save setting changes instead of tapping the Save button.
For DSAM targets opened from iOS clients, every time a menu item is selected and closed the on-screen keyboard is displayed.
VKC login occurs when refreshing login page after a reboot. This causes target connections to fail. To restore mobile HKC login, logout and enter the Dominion KX IV–101 IP or hostname again. Issue is applicable to both iOS and PC Clients.
The VM Files and Folders Option from the Virtual Media menu is disabled as not possible to drag and drop files to panel.
Not all Accented letters are processed from iOS client.
Macro files exported from iOS devices using Safari are automatically given the name "unknown" and need to be renamed with an xml extension to be imported to another client.
Macro file export from Chrome on iOS devices is not possible due to issues with downloading data.
Only characters support by target will be processed. There is no response from iOS characters such as ¥, § and … that are found on iPad keyboards.
With the onscreen keyboard, selecting ' character or "Return" key, brings keyboard display back to first in list.
