The Intelligent Mouse Synchronization command, available on the Mouse menu, automatically synchronizes mouse cursors during moments of inactivity. For this to work properly, however, the following conditions must be met:
The active desktop should be disabled on the target.
No windows should appear in the top left corner of the target page.
There should not be an animated background in the top left corner of the target page.
The target mouse cursor shape should be normal and not animated.
The target mouse speeds should not be set to very slow or very high values.
The target advanced mouse properties such as “Enhanced pointer precision" or “Snap mouse to default button in dialogs” should be disabled.
The edges of the target video should be clearly visible (that is, a black border should be visible between the target desktop and the remote KVM console window when you scroll to an edge of the target video image).
When using the intelligent mouse synchronization function, having a file icon or folder icon located in the upper left corner of your desktop may cause the function not to work properly. To be sure to avoid any problems with this function, do not have file icons or folder icons in the upper left corner of your desktop.
After autosensing the target video, manually initiate mouse synchronization by clicking the Synchronize Mouse button on the toolbar. This also applies when the resolution of the target changes if the mouse cursors start to desync from each other.
If intelligent mouse synchronization fails, this mode will revert to standard mouse synchronization behavior.
Please note that mouse configurations will vary on different target operating systems. Consult your OS guidelines for further details. Also note that intelligent mouse synchronization does not work with UNIX targets.
