Collecting a Diagnostic Snapshot of the Target

Administrators are able to collect a "snapshot" of a target from either the Virtual KVM Client (VKC) or Active KVM Client (AKC).

The "snapshot" function generate log files and image files from the target.

It then bundles these files in a zip file that can be sent to Raritan Technical Support in order to help diagnose technical problems you may be encountering.

The following files are included in the zip file:

• screenshot_image.png

  This is a screenshot of the target that captures a picture of the issue you are experiencing. This feature is operates in the same as the "Screenshot from Target" feature.

• raw_video_image.png:

  A snapshot image created from raw video data. Please note that client's postprocessing is applied, just as if it were a "regular" screen update.

• raw_video_ycbcr420.bin:

  Binary file of the raw snapshot.

• raw_video_ycbcr420.txt:

  Text file containing data used by Raritan to help diagnose issues.

• Log.txt file:

  These are the client logs.

  Note that the logs are included even if you have not enabled information to be captured in them. VKC uses internal memory to capture the information in this case.