Device Diagnostics

Note: This page is for use by Raritan Field Engineers or when you are directed by Raritan Technical Support.

Device diagnostics downloads the diagnostics information from the KX III to the client machine. Two operations can be performed on this page:

• Execute a special diagnostics script provided by Raritan Technical Support during a critical error debugging session. The script is uploaded to the device and executed. Once this script has been executed, you can download the diagnostics messages using the Save to File function.
• Download the device diagnostic log for a snapshot of diagnostics messages from the KX III device to the client. This encrypted file is then sent to Raritan Technical Support. Only Raritan can interpret this file.

Note: This page is accessible only by users with administrative privileges.

• To run the KX III System diagnostics:

1. Choose Diagnostics > KX III Diagnostics. The KX III Diagnostics page opens.
2. To execute a diagnostics script file emailed to you from Raritan Technical Support:
   1. Retrieve the diagnostics file supplied by Raritan and unzip as necessary.
   2. Click Browse. A Choose File dialog box opens.
   3. Navigate to and select the diagnostic file.
   4. Click Open. The file is displayed in the Script File field.

      

   5. Click Run Script. Send this file to Raritan Technical Support.
3. To create a diagnostics file to send to Raritan Technical Support:
   1. Click Save to File. The File Download dialog opens.

      

   2. Click Save. The Save As dialog box opens.
   3. Navigate to the desired directory and click Save.
   4. Email this file as directed by Raritan Technical Support.