Device Diagnostics

Note: This page is for use by Raritan field engineers or when you are directed by Raritan Technical Support.

Device Diagnostics downloads the diagnostics information from Dominion KSX to the client machine. Two operations can be performed on this page:

Operation	Description
Diagnostics Scripts	Execute a special script provided by Raritan Technical Support during a critical error debugging session. The script is uploaded to the device and executed. Once this script has been executed, you can download the diagnostics messages through the Save to File button.
Device Diagnostic Log	Download the snapshot of diagnostics messages from the Dominion KSX to the client. This encrypted file is then sent to Raritan Technical Support; only Raritan can interpret this file.

Note: This page is accessible only by users with administrative privileges.

To run the Dominion KSX system diagnostics:

Choose Diagnostics > Device Diagnostics. The Device Diagnostics page opens.
To execute a diagnostics script file emailed to you from Raritan Technical Support:
1. Retrieve the diagnostics file supplied by Raritan and unzip as necessary.
2. Use the Browse button. A Choose File dialog appears.
3. Navigate to and select this diagnostics file.
4. Click Open. The file is displayed in the Script File field:
5. Click Run Script.
6. Send this file to Raritan Technical Support using step 4.
To create a diagnostics file to send to Raritan Technical Support:
1. Click the Save to File button. The File Download dialog appears.
2. Click Save. The Save As dialog appears.
3. Navigate to the desired directory and click Save.
Email this file as directed by Raritan Technical Support.