Removing a Dominion KSX from CC-SG Management

Unless the Dominion KSX is released from CC-SG control, you cannot access the device directly. However, if the Dominion KSX does not receive heartbeat messages from CommandCenter (for example, CommandCenter is not on the network), you can release the Dominion KSX from CC-SG control in order to access the device. This is accomplished by using the CC Unmanage feature.

Note: Maintenance permission is required to use this feature.

When no heartbeat messages are received, the following message appears when attempting to access the device directly.

To remove the device from CC-SG management (to use CC Unmanage):

1. Click Yes. You are prompted to confirm the action.

   

2. Click Yes. A message appears, confirming that the device is no longer under CC management.

   

3. Click OK. The Dominion KSX login page opens.