Note: If you are using JRE version 1.6.0_20, ensure that "Keep temporary files on my computer" is selected in the Temporary Internet Files tab in the Java Control panel. Without this setting, the thick client cannot launch and displays the following message: "Unable to launch application."
Launch a web browser and type this URL: http(s)://<IP_address>/install where <IP_address> is the IP address of the CC-SG.
If a security warning message appears, click Start to continue the download.
When the download is complete, a new window in which you can specify the CC-SG IP address opens.
Type the IP address of the CC-SG unit you want to access in the IP to Connect field. Once you have connected, this address will be available from the IP to Connect drop-down list. The IP addresses are stored in a properties file that is saved to your desktop.
If the CC-SG is configured for secure browser connections, you must select the Secure Socket Layer (SSL) checkbox. If the CC-SG is not configured for secure browser connections, you must deselect the Secure Socket Layer (SSL) checkbox. This setting must be correct or the thick client will not be able to connect to CC-SG.
To check the setting in CC-SG: Choose Administration > Security. In the Encryption tab, look at the Browser Connection Protocol option. If the HTTPS/SSL option is selected, then you must select the Secure Socket Layer SSL checkbox in the thick client's IP address specification window. If the HTTP option is selected, deselect the Secure Socket Layer SSL checkbox in the thick client's IP address specification window.
Click Start.
A warning message appears if you are using an unsupported Java Runtime Environment version on your machine. Follow the prompts to either download a supported Java version, or continue with the currently installed version.
The login screen appears.
If the Restricted Service Agreement is enabled, read the agreement text, and then select the I Understand and Accept the Restricted Service Agreement checkbox.
Type your Username and Password in the corresponding fields, and then click Login to continue.
