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When VCenter is present in CC-SG, Internet Explorer prompts you to download the VMware remote console plugin automatically, and the plugin is retrieved from VCenter.
You may see this error message: "Failed to run vmware remote console plugin. Either the browser is not supported or you have a previous version of the console installed".
If you have not added VCenter, but only added a host, the plugin prompt does not appear. You must manually download the plugin from the web.
The plugin file name is "vmware-vmrc-win32-x86.exe". You may need to download a different plugin file for 64-bit OS.