Troubleshoot Connections to Power IQ

Check these possible error messages and solutions to troubleshoot your connection to a Power IQ.

Determine the cause, then edit the configuration to correct it. See Configuring Power IQ Services.

Message	Resolution
Unable to communicate with managing device <Name> at <IP>.	This error could indicate several conditions. The connection was refused remotely. No process is listening on the remote address or port. Check firewalls. The remote host cannot be reached because of an intervening firewall, or if an intermediate router is down. Unknown host. The IP address could not be resolved from the hostname entered.
Authentication failed.	Incorrect username and password.
Unable to communicate with managing device <Name> at <IP>, make sure its Web API is enabled.	Web API is not enabled in Power IQ. Log into Power IQ, go to Settings > Web API, then select Enable Web API, and click Save.

Message

Resolution

Unable to communicate with managing device <Name> at <IP>.

This error could indicate several conditions.

The connection was refused remotely. No process is listening on the remote address or port.
Check firewalls. The remote host cannot be reached because of an intervening firewall, or if an intermediate router is down.
Unknown host. The IP address could not be resolved from the hostname entered.

Authentication failed.

Incorrect username and password.

Unable to communicate with managing device <Name> at <IP>, make sure its Web API is enabled.

Web API is not enabled in Power IQ. Log into Power IQ, go to Settings > Web API, then select Enable Web API, and click Save.