When upgrading your virtual environment from a previous version to vSphere 4, you must remove the VMware Remote Console plug-in from the browser. After removing the plug-in, the correct plug-in for vSphere4 will be installed the next time you connect to a Virtual Machine from CCSG.
To remove the old plug-in from Internet Explorer:
Choose Tools > Manage Add-Ons > Enable or Disable Add-Ons.
Select "Add-Ons that have been used by Internet Explorer" in the Show list.
Scroll down to the "VMware Remote Console Plug-in" and select it.
The Delete Active-X button should become enabled. Click to delete the old plug-in.
If the Delete button is not enabled, go to Control Panel > Add/Remove Programs and look for an older VI Client. If VI client 2.5 is installed, uninstall it. After the uninstalling the VI client 2.5, the plug-in will be removed.
To remove the old plug-in from Firefox users:
Choose Tools >Add-Ons.
Click the Plug-Ins tab.
Select the old plug-in then select it and click Disable.
To install the new plug-in:
After removing the old plug-in, login to CCSG and connect to a Virtual Machine.
You will be prompted to install the plug-in for vSphere 4.
